FAQ's

Below you will find some of our most frequently asked questions, however if you need anymore information please get in touch.

How much do you charge?

We don't have set prices as we charge by the Job, however prices start from £12 per treatment.

How often do you visit?

We visit four times per year, we will always let you know a date before we visit.

When is the best time to start the treatment programme?

You can start our programme at any point during the year.

Why do i need your services when i can buy the products myself from my local DIY store/Garden centre?

You can buy products from your local DIY store and Garden centre however they are not as effective as the products we use as we purchase our products from a trade-only specialist.

How quickly will i see an improvement?

You should start to see an improvement within 10-14 days.

I already have a gardener...

Most of our customers do. We work alongside your gardener to keep your lawn looking its best.

When can i mow my lawn?

We recommend that you do not mow your lawn 2 days before or after treatment.

Do i need to water in the treatment?

No, our products do not require watering however in very dry periods your lawn would benefit from regular watering.

Do you lay Turf?

No we don't however no lawn is beyond repair, get in touch for a free quote - we will be ALOT cheaper than a re-turfing.

Do i need to do anything before you visit?

All that we ask is that any animal waste and toys, trampolines etc are removed from your lawn. Our staff cannot carry out the work required if this is not adhered to as it's a health and safety issue for them. 

Do i have to be at home when you visit?

No - all we ask is that we have full access to your garden so we can carry out the work needed. 

How will i know when your next visit will be?

Your next treatment date will be printed on your invoice, we'll also send you a reminder text 7 days prior to our visit. 

Do you work all year round?

Yes, our lawn treatments are tailor made to the different seasons to keep your lawn looking its best.

Are your products safe?

Yes, we do recommend however that pets and children are kept off the lawn for 2-3 hours after the treatment has been applied.

What happens to my garden waste?

Our standard lawn treatments don't produce any waste however if your booked in for a scarification then all the waste is disposed of on-site in your council garden bin, if your bin is full we will bag up the waste for you for your disposal. If your booked in for an Aeration the cores will be left on your lawn to brake down naturally - this is good for the grass.  

Do you offer any discounts?

We are very confident in our pricing structure and quality of work and we think you will be too! If you do refer a friend to us we will apply a discount on your next treatment.

Am i tied into any sort of contract?

No, you can stop our services at anytime.

How do i pay for your services?

We like to be as 'green' as we can thats why our preferred method is via bank transfer however please visit our Payments page for more ways to pay. We do ask that payments are made within 7 days of the work being carried out.

You offer chip and pin card payments on a smartphone/tablet - is it safe?

Yes we do and this is another one of our preferred methods of payment. The company we use meets all the European card industry security requirements. They are EMV (Europay, MasterCard and Visa) approved and comply with the Payment Card Industry Data Security Standard, PCI DSS. All data traffic is encrypted and no information is ever stored on the device or on the chip-card reader.

I'm having financial difficulty what can i do?

Don't worry! We are here to help, all we ask is that you keep us informed.

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